Terms of Service

1. Acceptance of Terms

By accessing or using WagglTail's mobile application and website ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

2. Eligibility

You must be at least 13 years old to use our Services. If you are under 18, you must have permission from a parent or guardian. By using our Services, you represent that you meet these requirements.

3. User Accounts

3.1 Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must not share your account credentials
• You must notify us immediately of any unauthorized access

3.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in harmful behavior.

4. User Content

4.1 Your Content

You retain ownership of content you post. By posting, you grant us:

• A worldwide, non-exclusive license to use, display, and distribute your content
• The right to modify content for technical compatibility
• The right to remove content that violates these Terms

4.2 Content Guidelines

You agree not to post content that:

• Is illegal, harmful, or promotes violence
• Infringes on intellectual property rights
• Contains spam or misleading information
• Harasses or bullies other users
• Depicts animal cruelty or abuse
• Contains explicit or inappropriate material

5. Marketplace Terms

5.1 For Buyers

• All purchases are subject to seller's terms and policies
• Prices include GST where applicable
• Payment is processed securely through Stripe
• Refunds are handled according to seller's return policy
• You are responsible for providing accurate delivery information

5.2 For Sellers

• You must be authorized to sell the products/services you list
• All listings must be accurate and not misleading
• You must fulfill orders promptly and professionally
• You are responsible for customer service and returns
• Platform commission rates apply to all sales
• You must comply with Australian consumer law
• You must have appropriate business licenses and insurance

5.3 Commission Structure

• Products: 15% platform commission
• Services: 12% platform commission
• Commissions are automatically deducted from payments

6. Prohibited Activities

You agree not to:

• Use automated systems (bots) without permission
• Attempt to gain unauthorized access to our systems
• Interfere with other users' experience
• Collect user data without consent
• Impersonate others or create fake accounts
• Engage in fraudulent transactions
• Circumvent payment or commission systems

7. Intellectual Property

WagglTail's name, logo, and all related marks are our property. Our Services and their content (excluding user content) are protected by copyright, trademark, and other laws. You may not use our intellectual property without written permission.

8. Disclaimers

9. Limitation of Liability

To the maximum extent permitted by law, WagglTail shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services. Our total liability shall not exceed the amount you paid us in the past 12 months, or $100 AUD, whichever is greater.

10. Indemnification

You agree to indemnify and hold WagglTail harmless from any claims, damages, or expenses arising from your use of our Services, your content, or your violation of these Terms.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of [Your State/Territory].

11.2 Marketplace Disputes

Disputes between buyers and sellers should first be resolved directly. If unresolved, you may contact our support team for mediation assistance.

12. Changes to Terms

We may modify these Terms at any time. We will notify users of significant changes via email or in-app notification. Continued use of our Services after changes constitutes acceptance of the new Terms.

13. Contact Information

For questions about these Terms, contact us: